Support
Effective September 24, 2026
Getting help
Tell us which SerenTao screen you were using, your app version, and a short description of the problem. Do not send passwords, receipts, payment-card information, full transaction identifiers, or other sensitive information by email.
Subscriptions and restoration
Use Restore Purchases in the app first. If a past SerenTao user cannot restore an eligible Legacy benefit, contact support for a safe recovery review. We may ask for limited, non-sensitive information needed to verify the request; we will not ask you to email a password or raw Apple receipt.
Privacy requests
For local data, use the export and delete actions in the app's Privacy screen. If an online account feature is later enabled, this page and the privacy policy will explain its deletion and support process before the feature collects account data.
Urgent safety
SerenTao is not an emergency service. If you may be in immediate danger, contact local emergency services or a qualified crisis resource now.